Platform Status

Status Page

6min

We will update this page with any issues impacting Triple

Current issues

No current issues have been observed.

Previous issues

Topic

Description

Endpoint or Feature

White-label UI -- Sandbox Only

Summary

The white-label UI authentication returns 500 erros

Date Issue Began

3:30pm EST on 01-Apr-2024

ETA To Resolution

9:00am EST on 02-Apr-2024

Workaround

None

Topic

Description

Endpoint or Feature

White-label UI

Summary

The white-label UI is not responding to requests.

Date Issue Began

3:30am EST on 6-Mar-2024

ETA To Resolution

4:37am EST on 6-Mar-2024

Workaround

None

Topic

Description

Endpoint or Feature

Transaction ingress in the sandbox environment.

Summary

The main database in the sandbox environment is undergoing a migration. API endpoints related to transactions will not respond as normal.

Date Issue Began

5:00pm EST on 19-Jan-2024

ETA To Resolution

10:00am EST on 20-Jan-2024

Workaround

None

Topic

Description

Endpoint or Feature

All transactions hitting the sandbox database

Summary

The main database in the sandbox environment is unresponsive. Most API endpoints will not return proper responses.

Date Issue Began

10:28am EST on 9-Jan-2024

ETA To Resolution

This issue has been resolved (12pm EST on 9-Jan-2024)

Workaround

None

Topic

Description

Endpoint or Feature

All transactions hitting the sandbox database

Summary

The main database in the sandbox environment is unresponsive. Most API endpoints will not return proper responses.

Date Issue Began

08:11pm EST on 14-Dec-2023

ETA To Resolution

The issue has been resolved (8:30am EST on 15-Dec-2023)

Workaround

None

Topic

Description

Endpoint or Feature

All transactions hitting the sandbox database

Summary

This is an emergency maintenance on the Sandbox database

Date Issue Began

05:40pm EST on 08-Dec-2023

ETA To Resolution

The issue has been resolved (6:00am EST on 09-Dec-2023)

Workaround

None

Topic

Description

Endpoint or Feature

All transactions hitting the sandbox database

Summary

The main database in the sandbox environment is unresponsive. Most API endpoints will not return proper responses.

Date Issue Began

07:00am EST on 08-Dec-2023

ETA To Resolution

The issue has been resolved (10:45am EST on 08-Dec-2023)

Workaround

None

Topic

Description

Endpoint or Feature

All sandbox enpoints

Summary

The sandbox environment is unresponsive. Returning 502 Bad Gateway errors

Date Issue Began

07:30pm EST on 05-Sep-2023

ETA To Resolution

The issue has been resolved

Workaround

None