Platform Status

API Endpoints SLA's

5min

Priority levels
Level
Response Time
Resolution Target Time
Communication Frequency
P1
1 hour
1 business day
1 hour
P2
2 business hours
2 business days
2 business hours
P3
12 business hours
5 business days
12 business hours
Business hours are defined as 09:00 AM to 05:00 PM, US Eastern Time Zone (GMT -4h/-5h) Monday through Friday, excluding business holidays.
Production endpoints
﻿https://auth.tripleup.dev/﻿
API Endpoint
Priority
/oauth2/token
P1
﻿https://api.tripleup.dev/﻿
API Endpoint
Priority
/partner/card-accounts/{cardholder_id}/offers/*
P1
/affiliate-link-api/*
P1
/partner/card-accounts/*
P2
/partner/card-programs/*
P2
/partner/offer-filters/*
P2
/partner/rewards/*
P2
/partner/transactions/*
P2
/partner/user-events/*
P2
/partner/notifications/*
P2
/partner/merchants/*
P3
/partner/publishers/*
P3
﻿https://ui-api.tripleup.dev/﻿
API Endpoint
Priority
/initiate-session
P1
Sandbox & non-production endpoints
﻿https://auth.sandbox.tripleup.dev/﻿
API Endpoint
Priority
/oauth2/token
P2
﻿https://api.sandbox.tripleup.dev/ 
API Endpoint
Priority
/partner/card-accounts/{cardholder_id}/offers/*
P2
/affiliate-link-api/*
P2
/partner/card-accounts/*
P3
/partner/card-programs/*
P3
/partner/offer-filters/*
P3
/partner/rewards/*
P3
/partner/transactions/*
P3
/partner/user-events/*
P3
/partner/notifications/*
P3
/partner/merchants/*
P3
/partner/publishers/*
P3
﻿﻿https://ui-api.partners.sandbox.tripleup.dev/﻿﻿
API Endpoint
Priority
/initiate-session
P2
﻿

Level	Response Time	Resolution Target Time	Communication Frequency
P1	1 hour	1 business day	1 hour
P2	2 business hours	2 business days	2 business hours
P3	12 business hours	5 business days	12 business hours

API Endpoint	Priority
/oauth2/token	P1

API Endpoint	Priority
/partner/card-accounts/{cardholder_id}/offers/*	P1
/affiliate-link-api/*	P1
/partner/card-accounts/*	P2
/partner/card-programs/*	P2
/partner/offer-filters/*	P2
/partner/rewards/*	P2
/partner/transactions/*	P2
/partner/user-events/*	P2
/partner/notifications/*	P2
/partner/merchants/*	P3
/partner/publishers/*	P3

API Endpoint	Priority
/initiate-session	P1

API Endpoint	Priority
/oauth2/token	P2

API Endpoint	Priority
/partner/card-accounts/{cardholder_id}/offers/*	P2
/affiliate-link-api/*	P2
/partner/card-accounts/*	P3
/partner/card-programs/*	P3
/partner/offer-filters/*	P3
/partner/rewards/*	P3
/partner/transactions/*	P3
/partner/user-events/*	P3
/partner/notifications/*	P3
/partner/merchants/*	P3
/partner/publishers/*	P3

API Endpoint	Priority
/initiate-session	P2

Updated 10 Oct 2023

Did this page help you?

Status Page