API Endpoints SLA's
Level | Response Time | Resolution Target Time | Communication Frequency |
---|---|---|---|
P1 | 1 hour | 1 business day | 1 hour |
P2 | 2 business hours | 2 business days | 2 business hours |
P3 | 12 business hours | 5 business days | 12 business hours |
Business hours are defined as 09:00 AM to 05:00 PM, US Eastern Time Zone (GMT -4h/-5h) Monday through Friday, excluding business holidays.
API Endpoint | Priority |
---|---|
/oauth2/token | P1 |
API Endpoint | Priority |
---|---|
/partner/card-accounts/{cardholder_id}/offers/* | P1 |
/affiliate-link-api/* | P1 |
/partner/card-accounts/* | P2 |
/partner/card-programs/* | P2 |
/partner/offer-filters/* | P2 |
/partner/rewards/* | P2 |
/partner/transactions/* | P2 |
/partner/user-events/* | P2 |
/partner/notifications/* | P2 |
/partner/merchants/* | P3 |
/partner/publishers/* | P3 |
API Endpoint | Priority |
---|---|
/initiate-session | P1 |
API Endpoint | Priority |
---|---|
/oauth2/token | P2 |
API Endpoint | Priority |
---|---|
/partner/card-accounts/{cardholder_id}/offers/* | P2 |
/affiliate-link-api/* | P2 |
/partner/card-accounts/* | P3 |
/partner/card-programs/* | P3 |
/partner/offer-filters/* | P3 |
/partner/rewards/* | P3 |
/partner/transactions/* | P3 |
/partner/user-events/* | P3 |
/partner/notifications/* | P3 |
/partner/merchants/* | P3 |
/partner/publishers/* | P3 |
API Endpoint | Priority |
---|---|
/initiate-session | P2 |