Platform Status

API Endpoints SLA's

5min

Priority levels

Level

Response Time

Resolution Target Time

Communication Frequency

P1

1 hour

1 business day

1 hour

P2

2 business hours

2 business days

2 business hours

P3

12 business hours

5 business days

12 business hours

Business hours are defined as 09:00 AM to 05:00 PM, US Eastern Time Zone (GMT -4h/-5h) Monday through Friday, excluding business holidays.

Production endpoints

API Endpoint

Priority

/oauth2/token

P1

API Endpoint

Priority

/partner/card-accounts/{cardholder_id}/offers/*

P1

/affiliate-link-api/*

P1

/partner/card-accounts/*

P2

/partner/card-programs/*

P2

/partner/offer-filters/*

P2

/partner/rewards/*

P2

/partner/transactions/*

P2

/partner/user-events/*

P2

/partner/notifications/*

P2

/partner/merchants/*

P3

/partner/publishers/*

P3

API Endpoint

Priority

/initiate-session

P1

Sandbox & non-production endpoints

API Endpoint

Priority

/oauth2/token

P2

API Endpoint

Priority

/partner/card-accounts/{cardholder_id}/offers/*

P2

/affiliate-link-api/*

P2

/partner/card-accounts/*

P3

/partner/card-programs/*

P3

/partner/offer-filters/*

P3

/partner/rewards/*

P3

/partner/transactions/*

P3

/partner/user-events/*

P3

/partner/notifications/*

P3

/partner/merchants/*

P3

/partner/publishers/*

P3

API Endpoint

Priority

/initiate-session

P2



Updated 10 Oct 2023
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